| offer name |
Customer Service Representative |
| num of vacancies |
1 |
| short description |
Our Incora Story is really taking off - we’d love you to join us for the journey |
| description |
Responsibilities:
- Maintain up to date knowledge of the company’s products and customer
requirements
- Maintain positive working-relationships with external customers and all inter-
working departments and personnel
- Provide excellent customer service with the intentions of building and maintaining
customer relationships through fast and accurate processing of requests
- Respond promptly, professionally, and with appropriate detail to customer inquiries
pertaining to order information/status, product availability, and/or the plan of action
as approved by management to support customer requirements and on time delivery
throughout the day
- Investigate and attempt to resolve customer issues in alignment with established
company policies, procedures, and work instructions
- Process, monitor, and release incoming orders, and manage internal communication
for pending orders to ensure on time delivery to meet customer expectations (daily)
- Prioritize orders based on urgency of product needed, specifications, and shipping
and delivery requirements
- Process daily release orders system and verify against contract to ensure
information is correct
- Process material returns (RMA's) as requested by the customer
- Understand and ensure proper quality flow downs are in place for contract review
- Access customer web site to update shipping and delivery status and work with
customer to ensure high delivery and quality rating
- Enter customer and/or vendor pricing into various databases to support sales
quotes, vendor quotes and/or customer purchase orders
- Prepare and follow through with customer expedite request
|
| profile |
Requirements
- Bachelor’s Degree or relevant experience
- Strong verbal and written communication skills in English
- Strong verbal, written communication, and presentation skills
- Maintain excellent organizational and time-management skills, with strong follow-
through and perseverance to handle multiple tasks simultaneously
- Maintain excellent customer service skills with the ability to deal tactfully,
confidently, and ethically with both internal and external customers
- Detailed oriented
- Maintain basic competency working with integrated data systems, Microsoft Office
Suite, including Outlook and intermediate to advanced Word, Power Point and Excel
(i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as
required
- Experience of working within a Sales or Customer Service environment (within the
aerospace industry, is preferred)
- Demonstrated working knowledge of company customers and products is highly
preferred
- Demonstrated ability to perform root cause analysis and conduct research to resolve
basic customer issues accurately and efficiently
- Proven ability to work well and provide quality service to internal customers, as
needed
- Proven ability to work well within a team environment to produce positive results
|
| offer |
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise
to our customers is to reduce complexity and increase reliability so they can deliver
mission-critical solutions that improve our world. We exist to enable the mission
critical.
With a strong foundation in the aerospace and defence markets, we manage all
aspects of supply chain from procurement to warehouse management, from logistics
to on-site customer services. We are expanding our team of skilled Engineers to
ensure right-first-time every time.
We pride ourselves on offering:
- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency
Our people make us unique, and we offer an Outstanding Colleague Experience.
We live by our values: Courage, Collaboration andCommitment and are proud to add
real value to our customers’ businesses. Our people-centric philosophy is
underpinned with strong engagement, consistent communication, and opportunities
for personal development, enabling our colleagues to grow and make a difference in
our company.
We are an equal opportunities employer and welcome applications from all suitably
qualified persons regardless of their race, gender, disability, religion/belief, sexual
orientation, or age.
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